Let's welcome August with an offer of this essential tool for quality control, call monitoring and coaching:

LeadDesk Remote Listener.

Improve your call effectiveness and agent performance with this two-way audio tool that gives you easy access to your agents' calls. You can listen, live whisper, and participate in their calls directly from the Admin panel. 

Activate the Remote Listener on the LeadApp Store during this month and you'll get it for only 99€/ month! The offer price remains valid until January 2023* (regular listed price 210 €/ month).

How does it work?

Our Remote Listener tool is easy to set up and use. It works in a single Admin UI window with clear visual indicators showing which Agent you are monitoring and how.  

With LeadDesk Remote Listener, you can:

• See your active agents
• Get a fast overview of your agents’ call status
• Listen in to a specific agent’s call
• Activate two-way audio
• Instantly access to Live Whisper
• Give your agent direct prompts and advice

Why Remote Listener?

• Effective tool for onboarding and coaching. Besides easily figuring out where your agents need more training, you can support especially your new agents. Advise them by whispering or join in the discussion with the customer when needed, and they'll be comfortable making and taking the calls sooner.
• Helping the agent increases the customers' trust in your company.
  Join the call to back up your agents easily in difficult customer situations. This gives also reassurance to the customers that their issues are taken seriously and by capable hands.
• Solve the customer's issue during the first call. Help to solve an issue the agent isn't able to, with timely intervention. On top of great customer experience, you'll be able to bring your First Call Resolution rate down. 
• Get insight into customer satisfaction behind rigid surveys. You'll hear which products or services are meeting the customers' needs and expectations and which aren't. How well are your agents assisting the customers? What are the crucial factors to hold on to and what could be done better? 
• Get more insights behind the performance metrics. Why aren't your agents meeting their goals? Are your metrics too rigid to paint a good overview of how your agents are performing? 
• Refine the call script. Listen to agents' script variations to pick the parts with the best customer response for the basic script

*The campaign price is valid for new activations requested during 1.-31.8.2022. The discount price will revert to the full price (210€ per month) in January 2023 for purchases made during the campaign. 

Get this essential tool for any contact center!