LeadDesk has agreed to acquire Telia’s ACE contact center software platform
and enter a long-term commercial partnership
with Telia

Telia’s contact center software platform ACE is one of the most trusted contact center platforms in the Nordics, serving approximately 100,000 users across the private and public sector. Through the partnership, Telia will continue to sell, deliver, and support ACE solutions to existing and new customers.

This transaction marks an important step in LeadDesk’s Nordic growth journey. It strengthens our position in Sweden and across the Nordics, while giving ACE a long-term software home with continued product investment, AI capabilities and contact center expertise.

Together with Telia, we look forward to continuing to serve ACE customers and further developing the platform for the next chapter of customer interaction.

Read the full press release here