We recently introduced a new user interface for outbound sales. The design work was based on users’ feedback and extensive research about how contact centers use the Outbound UI.
Now learning from that work we’re bringing some changes to Omni UI, the agent user interface for customer service. This is to make Omni more intuitive and easier to use, while also aligning the UIs with each other.
What has changed then?
The main change to notice is that inbound and outbound activities in Omni are now full screen, as before they were split into horizontal tabs. Switching from one to the other will happen on the left-hand menu. Also, the ability to have multiple outbound tabs has now been replaced by a campaign selector on the outbound page.
