The LeadDesk Blog

Customer service call center job description – How to build a great customer service team

Build the perfect customer service job description and attract talent with these essential tips for outbound and inbound call centers.

EN Blog Posts Call Center Best Practice Call Center Tips

Streamline your sales workflow with the new Outbound UI

Say hello to LeadDesk's new Modern Outbound UI. Learn how we built a new agent experience to improve your sales workflow.

EN Blog Posts Outbound Sales

Introducing a new blog post series to share LeadDesk's research and development process

Introducing a new blog series from the LeadDesk Product Team! In this series of posts, we will cover our user-centric design process.

EN Blog Posts Cloud Contact Center Software

Call center agent job description examples – LeadDesk

Looking for top talent for your call center? Learn what to consider when hiring your next customer service or sales superstars.

EN Blog Posts Call Center Best Practice Call Center Tips

SpareBanken Vest renews their agreement with LeadDesk for three new years!

From 01.01.2022, Sparebanken Vest has entered into a 3-year agreement with LeadDesk for further delivery of a multi-channel contact center solution to their business.

EN Blog Posts Cloud Contact Center Software Industry News

IVR Script Best Practices – How would Santa Claus write his IVR?

How would Santa Claus write the perfect IVR script? Read best practices on creating IVR scripts for any company.

EN Blog Posts Cloud Contact Center Software

What is ISAE3000 SOC 2 and why is it important?

If you deal with customer data, how partners handle data security is vital. Learn how SOC 2 helps you choose a reliable service provider.

Call Center Compliance EN Blog Posts Cloud Contact Center Software

Call Center Gamification Ideas

Gamification is a proven way to boost agent motivation. In our blog you'll learn how different gamification ideas drive sales and improve team spirit in your call center.

EN Blog Posts Gamification

How to do call center gamification effectively

Effective call center gamification involves planning. Read what you should consider to play games that genuinely drive sales and improve agent motivation.

EN Blog Posts Gamification

4 Ways to Improve Customer Service by Combining Omnichannel and AI

Availability and automation are essential for today's customer service. Stay competitive with concrete tips for Omnichannel and AI chatbots.

EN Blog Posts Chatbots Customer Experience