The LeadDesk Blog

LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.

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IVR Script Best Practices – How would Santa Claus write his IVR?

How would Santa Claus write the perfect IVR script? Read best practices on creating IVR scripts for any company.

EN Blog Posts Cloud Contact Center Software

Call Center Gamification Ideas

Gamification is a proven way to boost agent motivation. In our blog you'll learn how different gamification ideas drive sales and improve team spirit in your call center.

EN Blog Posts Gamification

How to do call center gamification effectively

Effective call center gamification involves planning. Read what you should consider to play games that genuinely drive sales and improve agent motivation.

EN Blog Posts Gamification

Omnichannel customer service vs. ticketing system – LeadDesk

Quality customer service can't depend solely on ticketing anymore. Read how a ticketing system can still complement your omnichannel contact center software.

EN Blog Posts Omnichannel Customer Service

What are customer service SLAs? – LeadDesk

A successful customer service partnership requires clearly defined metrics. Read how SLAs can help manage your customer service efficiently and systematically.

Call Center Compliance EN Blog Posts

Quality assurance in customer service – LeadDesk

Interested in developing your customer service holistically? Quality assurance gives you the tools to analyze and optimize your operation from top to bottom.

Call Center Compliance EN Blog Posts

How self-service is driving change in contact centers in 2021 and beyond

Self-service is a growing trend driven by both consumer behavior and cost-savings. What impacts will this have in Contact Centers in 2021 and beyond?

EN Blog Posts Omnichannel Customer Service

How AI can help your contact center be more efficient

Today, we can already use AI to convert speech to text and analyze the text. Read more on how AI can help you increase efficiency in your Contact Center.

EN Blog Posts AI

How can your business improve agent experience?

According to our survey, agent experience and performance are the biggest business challenges for nearly 50% of the respondents. How can the agent experience be improved?

EN Blog Posts Agent Experience

IVR interface – How to create an engaging voice response with LeadDesk

See how easy it is to create an interactive voice response that benefits your customers and your customer service using LeadDesk IVR interface.

EN Blog Posts Call Center Tips

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