The LeadDesk Blog

Acquiring the ISO 27001 certificate – and what it means to our customers

To be accredited the certification, LeadDesk needed to prove that we meet the specified security- and documentation standards.

Call Center Compliance EN Blog Posts Cloud Contact Center Software

Call center compliance is the single biggest risk factor for new call center entrepreneurs

Call center compliance and meeting the demands of different EU and local regulations are vital for success in the call center business

Call Center Compliance EN Blog Posts Call Center Best Practice Call Center Tips

8 ways to improve call center quality assurance

With the right QA process, you can then make better decisions about remediation, such as making changes to training, coaching, re-skilling, recruitment, software, etc.

Call Center Compliance EN Blog Posts